Contact us
Questions about a chain curtain, which colour suits your doorway, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one business day.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameChain Curtain Company, a division of Caruso Consulting Co Ltd
- Tax ID0765554000332
- South Africa addressc/o BDO Johannesburg, Wanderers Office Park, 52 Corlett Drive, Illovo, Johannesburg, 2196, South Africa
- Registered officeSuite 54, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 92 713 8443
- Emailtheteam@chaincurtain.co.za
Orders over R750 ship free with tracked delivery (a flat R250 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
I haven't received my order yet! is it lost?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@chaincurtain.co.za
How do i know if my order has been shipped?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
Do you have a shop location?
We are a "online supplier", with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.
Do i get a receipt for my order?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
What are your delivery options and how long will it take?
South African standard delivery is free on orders of R750 or more and R250 below that threshold. Express delivery is R250. Standard timing is 5-7 days after 24-48 hours of order handling. Delivery options and charges are confirmed in the cart.
What currency are the prices displayed in?
All of our prices are displayed in South African rand (ZAR, R)
Which payment methods are accepted?
We accept credit and debit cards through Stripe.